Saturday, October 17, 2020

Crew Net Promoter Scores

Following up on yesterday's player ratings/evaluations (via WhoScored) we have my Net Promoter Scores (NPS). I used it last year and it told a good story. NPS is a measurement often used in retail environments. It's where you only look at bad customer reviews and the good while throwing out the middle bunch. It's very effective at getting you where you want to be and prevents you from wasting your time on meaningless things.

I've used it a few times over the years. Last year you can find it HERE

For WhoScored ratings, I use <6.00 as a BAD GAME. and >7.00 as a GOOD GAME. The basic math is 

BAD GAME / TOTAL GAMES = % BAD

GOOD GAME / TOTAL GAMES = % GOOD

% BAD - % GOOD = NPS

What that gives you a score between -100 and +100. In retail environments you want things to be +80. For the way I'm using it here, +50 or so is good enough.

+67% Lucas Zelar
+64% Darlington
+59% Pedro Santo
+50% Harrison Af
+50% Derrick Eti
+50% Héctor Jimé
+50% Vito Wormgo

+44% Gyasi Zarde
+41% Artur
+40% Aboubacar K
+33% Sebastian B
+30% Josh Willia
+29% Milton Vale
+28% Jonathan Me
+27% Eloy Room
+25% Luis Díaz
+18% Youness Mok

0% Chris Cadde
0% Aidan Morri
0% Fanendo Adi
0% Emmanuel Bo

-17% Andrew Tarb
-25% Fatai Alash

This is quite an improvement over last year where there were TEN players in the negative. None of the outfield players here are still with the team (GK's score a bit lower in general).

-11% : Alex Crogna : 9
-11% : Justin Mera : 9
-27% : David Guzmá : 11
-29% : Eduardo Sos : 7
-29% : J.J. Willia : 7
-33% : Patrick Mul : 9
-40% : Eloy Room : 5
-44% : Niko Hansen : 9
-50% : Joe Bendik : 6
-67% : Jon Kempin : 3

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