Wednesday, August 21, 2019

Updated Crew NPS

Here is an update to my ongoing Net Promoter Scores (NPS) for Crew players. You can see previous entries HERE and HERE.

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Good performances can be a little random and a little lucky so one thing I like to look at, particularly in MLS, is which players are having either really good outings or really bad ones while discounting the middle/average results. This is similar to the way a lot of survey companies look at data. It's also how some companies calculate customer satisfaction scores (or Net Promoter Scores).

The Net Promoter Score is calculated by subtracting the percentage of customers who are Detractors (or bad performances) from the percentage of customers who are Promoters (outstanding performances). For purposes of calculating a Net Promoter Score, Passives (average performances) count toward the total number of respondents, thus decreasing the percentage of detractors and promoters and pushing the net score toward 0.

What this math results in is a range from +100 to -100. Anything over +50 is great (+70 is outstanding, but no Crew players there). 0 to +50 is fine. Anything in the negative is bad.

Outstanding performances = 7.00 and up. Bad Performance is 6.00 and below.

NPS : Name : Games

50% : Pedro Santos : 26

32% : Gyasi Zardes : 22
29% : Federico Hi : 14
24% : Waylon Fran : 17
21% : Robinho : 19
20% : Romario Wil : 5
17% : Aboubacar K : 6
15% : Josh Willia : 13
14% : Ricardo Cla : 7
14% : Wil Trapp : 22

9% : Artur : 23
8% : David Accam : 12
7% : Gastón Saur : 15
7% : Harrison Af : 15
6% : Luis Argudo : 16
4% : Héctor Jimé : 23

0% : Zack Steffe : 13
0% : Luis Díaz : 6
0% : Connor Malo : 3
0% : Youness Mok : 2
0% : Lalas Abuba : 1

-6% : Jonathan Me : 18

-11% : Alex Crogna : 9
-11% : Justin Mera : 9
-27% : David Guzmá : 11
-29% : Eduardo Sos : 7
-29% : J.J. Willia : 7
-33% : Patrick Mul : 9
-40% : Eloy Room : 5
-44% : Niko Hansen : 9
-50% : Joe Bendik : 6
-67% : Jon Kempin : 3

It's an overall improvement from the last time I took a look at things as most of the regular starters are finally on the plus side of things.

Mensah continues to hang around in the negative, but when you pull out the last six games it looks better (Crew unbeaten run). A great callout here is Luis Argudo. He's been a major contributor to this latest run of mostly positive results.

100% : Ricardo Clark (1 app)
100% : Waylon Franis (1 app)

83% : Pedro Santos

50% : Josh Willia
50% : Luis Argudo
50% : Gyasi Zarde
33% : Jonathan Me
25% : Aboubacar K
20% : Romario Wil
17% : David Accam
17% : Harrison Af
17% : Wil Trapp

0% : Alex Crogna
0% : Artur
0% : Connor Malo
0% : David Guzmá
0% : Eduardo Sos
0% : Héctor Jimé
0% : Joe Bendik
0% : Youness Mok
0% : Luis Díaz

-40% : Eloy Room 3

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