Thursday, September 19, 2019

Updated Crew Player NPS

Here's another update to Crew player's Net Promoter Score (NPS). I've been tracking this metric throughout the season. If you want to see previous scores you can go here, here or here.

NPS is a commonly used retail metric used in tracking product quality or customer satisfaction. Here, it takes the % of Great Games and subtracts the number of Bad Games. I used Who Scored to determine good/bad.

The philosophy behind this simple measurement is sound. It quickly creates actionable data instead of mulling over average products forever.

Here are how Crew players look over the last 10 games.

Grand TotalNameGames
70%Pedro Santos10
67%Josh Williams3
56%Gyasi Zardes9
40%Harrison Afful10
40%Luis Argudo10
33%Aboubacar K6
33%Jonathan Mensah6
20%Luis Díaz 10
17%Connor Maloney6
14%Romario Williams7
11%Wil Trapp 9
0%Eloy Room9
0%Alex Crognale8
0%David Accam8
0%David Guzmán4
0%Héctor Jimé4
-20%Youness Mok5

A couple quick notes:

- Only one player in the negative is good for the Crew
- I like what I'm seeing from Diaz


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