Thursday, June 6, 2019

Top NPS Performer, LAFC: Vela

After yesterday's look at Columbus Crew players using what's called a Net Promoter Score, I decided to take a look at the best team in the league and apply the same math to their players. Here's what happened.

Net Promoter Score : Player Name

+94 : Carlos Vela
+87 : Eduard Atuesta

+63 : Diego Rossi
+56 : Latif Blessing
+50 : Mark-Anthony Kaye

+47 : Walker Zimmerman
+45 : Steven Beitashour
+38 : Eddie Segura
+33 : Adama Diomande
+33 : Danilo Silva
+33 : Tristan Blackmon
+29 : Jordan Harvey
+14 : Christian Ramirez
+6 : Tyler Miller

0 : Javier Pérez
0 : Mohamed El-Munir
0 : Niko Hämälainen
0 : Peter-Lee Vassell
0 : Shaft Brewer

-14 Lee Nguyen
-17 Adrien Pérez
-20 André Horta
-50 Josh Pérez


Some quick callouts:

1. Columbus didn't have any players above +53 (Pedro Santos).

2. When looking at individual game performances, LAFC has 17 of the top 20 spots (8 are Carlos Vela).

3. 16% of all individual Crew player performances have resulted in a badly rated game. That number is only 7% for LAFC.

4. Crew have 10 players in the negative, LAFC only 4.


I'll run this by a few more teams, but it's looking like a solid way to measure player performance once the season gets going. Again, I love this metric because it tells me who is having bad outings. In retail, it told me what products were performing poorly with customers in the same way. It got to where I wanted, quickly. From there I can spend valuable time on those, instead of chasing one or two bad reviews/customer experiences.

Same thing with players. It's the old "you're only as strong as your weakest link" line. Columbus, thus far in 2019, just have too many players getting outplayed. That doesn't always mean it is the player's fault, but it is concerning for them.

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